Shipping policy
Shipping Policy
Order Processing
We aim to process and dispatch all orders as quickly as possible.
Orders are typically processed within 1–3 business days.
During promotional periods or peak seasons, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email with tracking details (where available).
Shipping Methods
We partner with reliable shipping carriers to ensure your order is delivered safely and efficiently.
Shipping carriers may vary depending on location and availability.
Delivery Timeframes
Estimated delivery times are provided at checkout and are for guidance only.
Delivery times may vary depending on:
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Your location
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Carrier delays
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Customs processing (if applicable)
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Public holidays or peak periods
We are not responsible for delays caused by third-party carriers or circumstances beyond our control.
Shipping Costs
Shipping costs (if applicable) are clearly displayed at checkout before you complete your purchase.
We may offer free shipping promotions from time to time.
Tracking Information
If tracking is available for your order, you will receive a tracking number via email once your order has been dispatched.
Please allow up to 48 hours for tracking information to update.
Incorrect Shipping Address
It is the customer’s responsibility to provide accurate shipping details at checkout.
If an incorrect address is provided:
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We are not responsible for lost or delayed shipments
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Additional shipping fees may apply to resend the order
If you notice an error in your address, please contact us immediately at:
We cannot guarantee changes once an order has been processed.
Lost or Missing Parcels
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We will investigate the issue with the shipping carrier and assist you in resolving the matter.
If a parcel is confirmed lost in transit, we will arrange a replacement or refund in accordance with Australian Consumer Law.
Customs & Duties
For Australian deliveries, all applicable duties and import fees (if applicable) are prepaid. Customers will not be charged additional customs fees upon delivery.